Business services Transformed
Find out more
Getting you closer to your members
Your Partner
We combine leading-edge technology and exceptional people to deliver business-critical products and services that achieve enhanced performance for our clients. We go to market through seven key business lines, delivering cost and carbon efficiency while meeting your evolving challenges head on, transforming how your business operates.
Consulting & Agency
We combine the power of data with compelling creative and digital technology to help brands connect better with their customers, to deliver better outcomes.
Customer Communications
We integrate leading-edge technology and unparalleled expertise to transform the way brands communicate with their customers, delivering cost and carbon efficiency and enhance customer experiences.
Lead Supply
We remove marketing campaign complexity, offering our clients a single source supplier and access to the best production, expertise and marketing technology in the market for faster more effective marketing results.
Fulfilment Solutions
We take our clients’ operational requirements and enable rapid and lasting service and efficiency gains with digitally connected fulfilment, logistics and supply chain solutions.
Business Process Outsourcing
We provide best-in- class outsourced solutions to help automate and transform key back office processes, delivering better, faster, more efficient outcomes for our clients and their customers.
Workplace Solutions
Innovative solutions to improve employees' day-to-day experiences - increasing productivity, encouraging creativity and collaboration, and driving better business performance.
Print Solutions
We provide decades of experience and expertise to deliver exceptional quality to the trade print market, helping them to support their clients with the power of print. We also supply and service pressure seal/ancillary equipment and supply label printers and consumables.
Our Business
• Average 15+ year client relationship
• Governance and security in everything we do
• Flexibility, scale, capability
• Local, national and global face-to-face support
• Financially secure, long-term partner
Your Members
• Focus on member experience
• Support for vulnerable members, including large print, Braille, audio, alternative languages and accessible media
• Protecting members’ data
• Supporting the automation of member onboarding journeys
Our World
• Pioneering efficient, sustainable production
• Drive to digital and de-materialisation
• Commitment to Corporate Social Responsibility
• EcoVadis platinum rating for sustainability
Your Challenges
We understand the building society sector. Paragon has delivered technology-driven solutions for major brands over many years, enabling better member engagement and brilliant customer experiences at every stage of their journey.
In a highly regulated industry, compliance and security are of the utmost importance, and we have the accreditations and operational security that protects your brand and delivers the best outcomes for your members. We ensure that the Consumer Duty is ingrained within everything we deliver for your sector.
How people interact with their finances is changing. Therefore, in a switching market, we understand that member retention, acquisition and engagement are vital for our clients, especially when it comes to younger generations, and we have the solutions and industry expertise to ensure you get maximum return on your investment.
Our market-leading solutions
We help our clients to seamlessly migrate from legacy processes, digitally transforming their operations and ensuring they keep pace with the digital journey their members are undertaking.
We also understand the ‘domino effect’ of unclear member communications, with expert journey analysis to support acquisition and retention. If your member engagement isn’t clear, with confused calls to action or overwhelming amounts of information, people don’t know what actions you want them to take, setting off a chain of calls to your contact centre, or repeated mailings.
We help you get it right first time, saving you time and money, while ensuring your members get the experience they need.
Data
Data powers every interaction on a member’s journey and underpins everything your business delivers. Whether you are targeting new members or enhancing the experience of those you’ve already got, our data services will deliver what you need.
• Complete Security & Compliance
• Analytics & insight
• Optimised delivery & content
Sustainability
Sustainability underpins everything we do and it’s embedded across our entire organisation.
We split our sustainability ambition into three key pillars of People, Planet, and Partners.
• Marketing Communications
• Optional services
• Creative design
Technology
The technology and expertise at our disposal provide the world-class communication capabilities you need in order to deliver brilliant member experiences. We deliver standardised, optimised processes, self-service output and full control of your brand and messaging.
• System integration
• Process automation
• Digital transformation